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SUMMARY; CHARSET=UTF-8 :Digital Transformation Accelerators: A Service Science Perspective
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URL:http://www.exeter.ac.uk/events/details/?event=12152
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ATTACH: http://www.exeter.ac.uk/events/details/?event=12152
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DESCRIPTION; CHARSET=UTF-8 :This talk explores digital transformation accelerators arising from two shocks – the pandemic and the future of artificial intelligence (AI).

The pandemic has accelerated the digital transformation of business and society. Investments in AI also skyrocketed, including service robots and as-a-service platforms, but future AI capabilities will likely be even more transformative. Both of these shocks are examined from a service science perspective. Service science is a two-decades old, emerging transdiscipline that studies service systems, and responsible actors learning to invest systematically in win-win interactions and change processes in business and society.

Service science helps to connect the growing abundance of data and knowledge to value and benefits, including human values, human-centered design, and importantly humanity-centered design.http://www.exeter.ac.uk/events/details/?event=12152
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